Is there a contract?
There's a six-month launch period while we build and tune everything. After that it's month to month, or sign for 12 months and lock in your rate.
What's the setup fee for?
The work to get you live: training Colin on your business, building your site and campaigns, and moving your data over. It's a one-time charge, usually one month's price, quoted before you start.
Who pays for ads?
You pay Google and Meta directly for ad spend, so you always see exactly what was spent. We charge a flat monthly fee per platform to manage it and never take a percentage.
Are there any other fees?
No. No cut of your revenue, no per-member fees and no payment markups. The price we quote is the price you pay.
Is Fortavo Training included in any plan?
No. Fortavo Training is an add-on for every plan, Spaces too, billed per person on a training plan. You add it from inside Fortavo. See what Training covers and costs.
Can I start with just Colin?
Yes. Plenty of businesses start with Colin and add the website, ads or the full Spaces platform later.
What happens if I go over 200 minutes on Colin?
Extra minutes are $1.50 each, added up across the month, and you'll never pay more than Colin Front Desk would have cost. If you're regularly going over, we'll suggest upgrading to Front Desk for +$200 a month.
How many minutes does Colin Front Desk include?
1,000 minutes a month, about 350 to 500 calls. After that it's $1 a minute, and we'll tell you before you get there. Spaces Operations includes the same 1,000 minutes.
What should I ask other platforms before I sign?
Ask whether they take a percentage of your revenue, including revenue you don't process through them, and whether the price goes up as you add members. Get it in writing. With Fortavo the answer to both is no: one monthly price per location, no cut of your revenue and no limit on members.