Is Colin a recording?
No. Colin is a live AI voice agent. Call him and ask your own question. If a caller asks whether he's AI, he tells them honestly.
What happens when somebody needs a person?
Colin follows the handoff rules we set up with you and sends human-needed calls to your own staff, with the context he collected. After hours, he books a callback at the time the caller picks.
Can Colin book every call?
Only when an approved calendar and booking rules are connected. Otherwise he captures the request or hands it to your team.
What does setup include?
We gather your services, hours, service areas, common questions, calendar rules and handoff preferences. Then our team builds and tests the call flow with you before Colin goes live, usually within a couple of business days.
Is there a lower-priced plan?
For very small businesses, Colin Lite is $299 a month plus a one-time $299 setup, with 200 minutes a month, $1.50 a minute after that, and no booking, transfers or alerts. Most businesses are better served by Colin Front Desk: $499 a month with 1,000 minutes, then $1 a minute. Either way it's done for you: we learn how your business handles calls, build and test your agent, then keep tuning it. You don't get a login and a to-do list.
Am I locked into a contract?
There's a six-month launch period while we build and tune Colin around your business. After that it's month to month. The one-time setup fee is separate from the monthly managed call coverage.
Can I have a female voice?
Yes. Choose Colin or Claire. Same AI receptionist, same setup and price, and we tune whichever you pick to sound right for your business.
Do I keep my phone number?
Yes. Forward your existing number to Colin, all the time or only when you can't pick up. Or use a new number from us.